SmartLogic Dispatch Previsão e Controle de Última Milha

O que está incluído

• Order intake with channel, priority, parcel constraints and service class
• Address validation and geocoding confidence without silently replacing the customer address
• Delivery promise source, timezone, business calendar and permissible window change
• Depot, micro-hub, vehicle class, courier shift and capacity registry
• Territory and restricted-area rules with effective dates
• Manifest and load sequence with scan-based custody handoff
• Planning inputs for distance, traffic feed, service time, breaks and vehicle constraints
• Baseline route generated by approved routing provider or heuristic
• Dispatcher may lock stops, change sequence or split a wave with reason
• ETA and delay-risk prediction pinned to model, features, data time and confidence
• Prediction is advisory; low-confidence state is visible
• No individual performance sanction generated from prediction
• Drivers are compared only under client-approved labor and fairness policy
• Risk factors such as late release, congestion, capacity, failed contact and service-time variance
• What-if simulation for reassignment, return to hub and window renegotiation
• Dispatch queue ranked by operational urgency, not hidden worker score
• Human approval for route reassignment or promise change
• Driver application for manifest, navigation handoff, stop status and offline queue
• GPS collection limited by shift, purpose, precision and retention policy
• Arrival, attempt, delivered, refused, inaccessible, damaged and returned states
• Occurrence requires reason, timestamp, location confidence and allowed evidence
• Proof of delivery signature, photo, code or scan according to service policy
• Biometric inference and unrestricted background tracking excluded
• Recipient preference for safe place, accessibility, contact channel and redelivery where offered
• Notification events for out-for-delivery, revised ETA, attempt and completion
• Message template, consent and quiet-hour controls
• Customer-care timeline unifies promise, route events, contacts and evidence
• Dispute opening preserves original proof and restricts sensitive media
• Return-to-origin lifecycle and custody checkpoints
• Control-tower map with stale-location and offline indicators
• Alerts for SLA risk, route deviation, excessive dwell, missing scan and failed proof
• Weather, traffic or event feed labeled with freshness and coverage
• Model evaluation by region, service class and operational context
• Ground truth distinguishes controllable delay from external cause
• Drift and calibration review before automatic model promotion
• Daily reconciliation of OMS orders, manifest parcels and terminal states
• Operational reports for on-time window, first attempt, exceptions, rework and forecast calibration without unsupported promises
• Pilot for two hubs, sixty couriers, eight service zones and up to four thousand daily stops